What our Customers say...

Water Damage Testimonials

Water Damage - Quincy, IL

I would like to comment regarding the employees that were sent to our home on July 20, 2021, after our water softener flooded our basement. I cannot express enough how much we appreciated Zeek, Rich, Whitney, and Charity. First of all, they are all very hard workers and never complained once and they were extremely polite and courteous to us the entire time they were at our home. I cannot tell you how much I appreciated all of their help and kindness. These individuals are exemplary and I just wanted to thank them and let you know what a great team of people you have working for you. Thank you again for all that you did for us! 

Water Loss - Quincy, IL

Tim, T, and their crew are phenomenal. I called in the morning before 7:30 and they were there before 8:00 to assess the damage and decide what needed to be done. I appreciated their professionalism and understanding with my water damage claim. I was completely trusting to let them come in my house and set things up while I was at work and also to pick things up after they were finished. I can't recommend them enough. This is the third time my family has used them. I used them once at a rental property I own, once at my dad's house, and now once at my own home.

Water Damage - Quincy, IL

Very very quick response time! Friendly employees. Excellent management!

Water Damage - Quincy, IL

From when the water crept in until the restoration was done, SERVPRO provided excellent service for us. I hope I never have to deal with a wet basement again, but if I do, my first call will be to SERVPRO.

Water Damage - Payson, IL

When our basement flooded they were there right away to help us. Very professional and helpful. Highly recommend.

Sump Pump Fail - Payson, IL

I am so thankful for T Heberlein and SERVPRO of Quincy. We had our sump pump stop working which lead to our sump pump backing up and our carpet getting saturated. He was over as soon as possible and got things in our basement well under control. If you are in need of cleanup Service grove them a call and ask for T!

Water Damage - Quincy, IL

I had a great experience from SERVPRO Quincy. Minutes after contact I had staff on site and they had dryers going. Due to their timely response more damages were mitigated. They take great pride in timeliness, customer service and quality of work. They were also very knowledgeable about working all other aspects of the disaster out - insurance, reconstruction, etc. I would highly recommend using them for your disaster recovery needs!


Thank you for responding so quickly and kindly to my call. I called you because I had seen SERVPRO on television. 

Thank you again."

Water in Basement - Quincy, IL

Had water in my basement and needed something done right away. They got it taken care of right away.

Water Damage - Quincy, IL

We have nothing but good things to say about our experience. They were on time, stayed on schedule, and got everything cleaned up. Thank you.

Water Damage - Quincy, IL

I called what I thought looked like a locally owned business and SERVPRO to both do a estimate on a small amount of water damage. The other guys told me it would cost over 4X what SERVPRO charged me and planned to fix problem EXACTLY the same way. Also Tim the guy who showed up lives locally and owns business so I got the best of both worlds. Also a down to earth guy who was ready to help immediately and get his hands dirty. Fair, fast ,and thorough. And didn't try to rip me off which is what I think everyone is looking for when obtaining a service like this. A+

I appreciate the quick response to my water problem when my sump pump failed. Serv-Pro was on site and working within 20 minutes. The entire team worked past normal hours so that I could have peace of mind. Not one person complained but instead was very understanding and accommodating. The team worked well together, they were not only genuinely kind, they were also professional. This is my 2nd water issue in 3 years and both times Serv-Pro was on site and working within 20 minutes. Tim has worked very hard to build and maintain the service and quality expected from the customer. I can only guess that Serv-Pro's Corporate office wishes every franchise owner was like Tim. I would highly recommend Tim and his Serv-Pro team for all your cleaning needs. They also clean my carpets and do an excellent job.

"Really appreciate all your help with taking care of the water damage at our home."

"Team is very good at what they do. Great work team!"

Water Damage in Taylor, Mo.

Fast response! Excellent quality work! Very professional!

The SERVPRO was quick to respond to our water soaked basement. The team were very professional and did an amazing job of helping us clean up and dry out our basement. I would recommend them to anyone who has any problems if water in their home.

We had some water in our basement after a substantial amount of rain fell. The people from SERVPRO were very helpful. They came out quickly and got things cleaned up. They were very good to work with.

They arrived within 90 minutes of calling. They did great with my flooded basement.

"I know that your workers are not allowed tips but I would feel remiss if I did not give a shout-out to Austin. He was such a hard worker and never anything but completely polite. Thank you, Austin!"

Austin Cook, who came to our house was very helpful. He went above and beyond helping to carry out large wet boxes. Tim Porter, on the phone, was also quick acting and helpful.

Dear Jeri Beth,

We appreciate the prompt attention and service that we received from SERVPRO. Hopefully we will not need your service in the future, but SERVPRO will be our choice. 

P.S. Tris was great to work with. We are pleased with his work!

Thank you all for such a great job! We really appreciate all you did and how quickly you responded!

Prompt. Courteous. Knew what to do and did it. Good job.

We are very happy with how things went, considering the situation

Excellent service

"Thank you for everything you've done. You guys have been great."

"No recommendations. SERVPRO is very professional and they do a good job for me. I know when I call SERVPRO the job will be done good and fast."

"Staff was great. Amy was wonderful also."

What recommendations would you have to help the SERVPRO Franchise improve its performance in the future?

"None, were great, to keep up the good service."

"Thanks for working with us and Safeco as a liaison."

Thank goodness for Aaron Smith and SERVPRO. I made one call and Aaron and his crew were on the spot before I could get there. And they made sure the job was complete and to the satisfaction of both my realtor and insurance agent before pulling out of the driveway. Why would you call anyone but SERVPRO?